Refund & Exchange Policy – Alnisa Night Wears

At Alnisa Night Wears, customer satisfaction is our priority. Please read our Refund & Exchange Policy carefully before making a purchase.

15-Day Exchange & Refund Policy

We offer a 15-day Exchange/Refund policy, which means you have 15 days from the date of receiving your order to request an exchange or refund.

Eligibility

To qualify for an exchange or refund, your item must:

• Be unused, unworn, and unwashed.

• Have all original tags attached.

• Be returned in its original packaging.

• Be accompanied by the order receipt or proof of purchase.

How to Request an Exchange or Refund

To start your request, contact us through:

• Instagram: @alnisanightweras@gmail.com

• WhatsApp: +92 331 0347913

Once your request is reviewed and approved, we will provide instructions on how and where to send your parcel.

Please note: Items returned without first contacting us and receiving approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive:

• A damaged item

• A defective product

• The wrong item

Contact us as soon as possible with clear photos or videos of the issue. We will review your claim and arrange a replacement or refund if approved.

Non-Returnable Items

The following items are not eligible for exchange or refund:

• Sale or discounted items

• Gift cards

Basic Exchange & Refund Policy

We only provide Exchange or Refund in the following cases:

• The product received is damaged.

• The wrong product was delivered.

• The item has a manufacturing defect.

Refunds or exchanges will not be accepted for reasons such as change of mind, incorrect size selection by the customer, or personal preference.

For any questions regarding our policy, feel free to contact us through our Instagram page or WhatsApp.